Last updated: August 17, 2026

1. Custom Products

QuicklyShow products are manufactured and printed to customer-approved specifications. Once the design and order are confirmed, custom products cannot be cancelled, returned or refunded, except where required by applicable law.

2. Pre-Shipment Quality Check

Before dispatch, we normally assemble the display, inspect the components and take photographs to confirm that the product can be assembled correctly.

3. Damage, Printing Errors and Missing Parts

Claims must be submitted within 48 hours after delivery to alice@quicklyshow.com. Include the order number and clear photographs of the outer packaging, shipping label, full product and affected component.

After verification, if a product was damaged in transit or a component is missing, QuicklyShow will promptly arrange shipment of the affected replacement component. A full replacement or refund is not automatically provided where replacement parts can reasonably resolve the issue.

4. One-Year Hardware Warranty

Display frames and lighting tubes or components are covered for one year from delivery against qualifying defects in materials or workmanship under normal intended use. Eligible replacement parts are supplied free of charge; the buyer pays shipping for warranty replacement parts.

5. Graphics and Consumables

Printed posters, banners and graphic panels are not covered by the one-year hardware warranty. They are campaign-specific consumable items, although properly stored and handled graphics may be reused.

6. Exclusions

The warranty does not cover normal wear, cosmetic damage, misuse, incorrect installation, unauthorized modification, improper storage, water or fire damage, unsuitable voltage, venue handling, late-reported carrier damage or events outside reasonable control.

7. Support

Email alice@quicklyshow.com with the order number, description, photographs or video and event deadline. We will review the information and confirm the available remedy.